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Instructions 

  • DELIVERY AND SHIPPING COSTS
  • THE RETURNS
  • THE SECURE PAYMENT
  • THE ORDERS
  • MY ACCOUNT

DELIVERY AND SHIPPING COSTS 

  • Total shipping

    Total shipping costs depends on the address at the delivery location.

    • In metropolitan France

      Delivery is ensured through Colissimo services (classic delivery 3-5 days) for mainland France, Corsica and Monaco. We also offer hand-delivery of the package to Paris over coffee organized by us on Wednesday and Saturday.
      • Internationally

        Delivery is ensured through Colissimo International and Colissimo Expert Services Overseas (4-10 days).

         

        • Delivery times 

          For every order placed before 3pm, Monday to Friday, we ship your package the same day. If you order after 3pm, your order is shipped the next business day.

          Following delivery times are indicative and depend on the day and time of your order and the selected carrier. We are committed to respect a maximum delivery date that you indicated during the validation and on your order confirmation.

          • Trackable 

            You can follow your "package" in "my account" when your order is delivered to the Post. Your tracking number will also be sent to the email address given at registration. In case you do not find this tracking number, or if you are unable to track your order, please contact our customer service who can provide information.

            • Absence at the time of delivery
              In case of absence your package will be delivered to the postal contact point indicated on the notice left in your mailbox. Your package will be kept in the postal contact point for a period of 15 days from the day after the day of filing the notice of passing. At the end of this period, the package will be returned.
               

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            • THE RETURNS

              How to return merchandise?

            Returns are always done exclusively by "La Poste" to the address specified in the return form on the website, go to My Account. The return costs are your responsibility. The right of return is a document to print and attach to the package that informs us of the rebate, order number, exchange etc. It is not a right of return Colissimo that allows you to send free your package back.

            • The conditions to return an item

              Items must be returned in their original packaging with labels in perfect condition for resale. So they must not have been worn, washed or damaged. The Customer has a period of seven (7) days from the date of receipt of his order to return the Products ordered, without justification or penalty. You have to attach to your package the return form to complete and print in your Customer Area > my account and then download the application for return. 

              • The conditions to return an item for Christmas for all orders placed from 14 December to 31 December

                Items must be returned in their original packaging with labels in perfect condition for resale. So they must not have been worn, washed or damaged. The Customer has a period of seven (7) working days of the order date of receipt to return the Products ordered, without justification or penalty. You have to attach to your package the return form to complete and print in your Customer Area> my account and then download the application for return.

                • The refund

                  The replacement of the Product(s) are the responsibility of HARPE, or refund of the price of the order (price of products without delivery charges) excluding the cost of return of nonconforming product up to the fee schedule. You have to return your package not later than thirty (30) days from the date of dispatch of the notification of confirmation of non-compliance by the customer service site HARPE. We send you an email when your return package reception and the support of it by Harpe. 

                   

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                • EXCHANGES

                  The conditions to return an item in case of exchange

                  • Refund returns costs in case of exchange
                  • Since France only. Returns from other countries are at your expense.

                  ** Shipping costs will be refunded only for the exchange of up to € 6.5 in France, if you order a second time the same model in a new size. 

                  For any questions : contact@harpe-paris.com

                  *** The right of return is a document to print and to join in the package (available in my account) that informs us of the rebate, order number, exchange etc. It is not a good Colissimo back that allows you to send free your package back.

                  • The conditions to return an item in case of exchange

                    Check the "Exchange" case on the voucher available in "my account". On receipt of your return for exchange, we will send the desired new size to the address specified in your order according to the availability section. If it’s not in stock, we will refund the entire order. The return costs are your responsibility only in case of return for refund without exchanging the article.

                    If the model in exchange for another size, we pay the shipping cost of return in the amount of 6.5€ (Only from mainland France). Just check the case "exchange" in the return slip present in my account and indicate the desired size. 

                    You have a period of seven days after receipt of your order to return free of charge * your purchases against your refund, if they do not suit you against the same item of SIZE or COLOUR different if the amount is the same, without additional payment. To do this, simply follow the steps on your account Harpe. The creations must be returned in their original packaging, and in their original condition, accompanied downloadable delivery slip in "my account". 

                   

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THE SECURE PAYMENT

Harpe accepts payment by credit card: Carte Bleue, Carte Visa, Carte MasterCard & Carte American Express. Harpe also accept payment by Paypal. Payment by postal check, bank check, bank transfer or administrative mandate are not accepted. The ELECTRON VISA cards and network cards MAESTRO MASTERCARD network are not accepted through the online payment on our website.

  • The secure payment 

    Payment is 100% secure. Transactions on www.harpe-paris.com are secured by the payment system of our CMCIC PAYMENT partner. 

    All information exchanged to process the payment is encrypted by SSL. These data can not be detected, intercepted or used by users when you are asked to enter your credit card number, you can check from your browser that you are in a secure area. For your safety, CM-CIC verifies that the connection with your browser is secure before sending your financial data. CM-CIC is a technical service provider, and doesn’t support the disputes arising from orders. These should be settled directly with your bank or www.harpe-paris.com.

    • Bank refused payment, why?

       You have up to three attempts of payment to pay your order. If none of these attempts is successful, your payment will be denied and you will be taken on our website to a screen you mean the refusal of your payment. Your payment may have been refused for various reasons: an error in entering your bank account details, the amount of the order may exceed your financial reserves, etc. 

      Contact our customer service: contact@harpe-paris.com to know the reasons and find a solution to complete your order. 

      Remember that the cards VISA ELECTRON and MAESTRO network cards MASTERCARD network are not accepted through the online payment on our website.

      • No confirmation email after my order

        If paying by credit card worked and you did not receive order confirmation email within 5 minutes, contact our customer service. Bank check sometimes takes a little longer to be validated manually.

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      • THE ORDERS

        • The size chart

          (tableau)

          • Receive an alert for stock returns

            Harpe realize small collections. Want to know the "back in stocks" to certain products? Simply subscribe to the newsletter or indicate the product and size you want within the product section by clicking on "Your size is unavailable?".

            • Contact customer service

              To contact Customer Service, please visit the home page of the site and go to the bottom of the page in the "Footer" and click customer service. We will respond as soon as possible.

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            • ACCOUNT

              • My password

                 Forgot your password ? Nothing serious, click "forgot password" when you log in to be redirected to the forgot password form. An email will be sent to your email with your new password and they will disappear.

                • Modifying contact information

                  According to the law "Informatique et Liberté" of 6 January 1978, you have a right of access, rectification, modification and deletion of data. The site is registered with the National Commission for Computing and Liberties - CNIL under number 1351361. From your account "My Account", you can change your personal details and modify your receiving our newsletter options. You can still exercise these rights by sending a letter by email to: contact@harpe-paris.com.

                  • My bills

                    To print your bills, you must go to your customer space "my account" and click on your order history. Once your order is shipped, you can download your bill in PDF format and print it there.

                    • Subscribe / Unsubscribe to the newsletter

                      To subscribe to the newsletter, go to the top and bottom of each page to the "Newsletter". You simply enter your email address and validate. You want to unsubscribe to the newsletter, go to "my account" and the level of personal information, check the box "I wish to unsubscribe newsletter" ta-dam and it's done!

                       

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