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Mode d'emploi Mentions légales CGV

Guideline

SHIPPING & DELIVERY
RETURNS
PAYMENT
ORDERS
ACCOUNT 

SHIPPING & DELIVERY

Delivery

Each order is carefully prepared in our ateliers.

Orders are processed within 24 to 48 business hours.
Any order placed before 4:00 PM (Monday to Friday) is shipped the same day.
After that time, it will be shipped on the next business day.

Shipping methods & delivery times

All shipments are handled by Colissimo:

• France (mainland): 3 to 5 business days
• International: 4 to 10 business days

A tracking link will be sent to you as soon as your order is shipped.

All international shipments are secured and delivered against signature upon receipt, ensuring safe delivery.

You may also opt for in-person pickup at our Paris showroom, by appointment.

International Shipping

Orders shipped outside France may be subject to customs duties and local taxes, which are the responsibility of the customer.

These charges are independent of Harpe Paris and are determined by the authorities of the destination country.

Tracking & Delivery

If you are absent at the time of delivery, your parcel will be held for 15 days at your local post office.
After this period, it will be returned to us.

Any reshipment due to an incorrect address or an uncollected parcel will be charged to the customer.

In case of lost or damaged parcels, please contact our customer service as soon as possible.

Shipping Fees

RETURNS

Return shipping costs are the responsibility of the customer.

Returns must be sent by post to the address provided in your customer account.

Return conditions

Items must be:

• in their original packaging
• with their tags attached
• in perfect condition (unworn, unwashed, unaltered)

Any incomplete, worn, or damaged item will not be refunded.

The return form is included in your parcel or available in your account:
My account > Return request

It must be completed and included with your return.

Refunds

Refunds are issued within a maximum of 14 days after receipt and validation of the return.

CUSTOM PRODUCTS

Personalized items (altered dresses, made-to-measure, semi-custom, hangers, ribbons, etc.) are made specifically for you and are non-refundable and non-returnable.

EXCHANGES

We do not offer direct exchanges.

If you would like a different size or model:

• return your item for a refund
• place a new order

PAYMENT

All payments are fully secured via our banking partner (CM-CIC).

We accept:

• Credit cards (Visa, Mastercard, American Express)
• PayPal

All data is encrypted via SSL protocol.

ORDERS

Size Guide

Our dresses fit true to size.
If you are between two sizes, we recommend choosing the larger size.

Measurements are provided for guidance and may slightly vary depending on the model.

Size Chart (cm)

Product Availability

Harpe collections are produced in limited quantities.

To be notified of restocks:

• subscribe to our newsletter
• or click “Your size is unavailable?” on the product page

Customer Service

To contact our customer service, please visit the bottom of the website under Customer Service.
Our team will respond as soon as possible.

ACCOUNT

Password

Forgot your password?
Click “Forgot password” when logging in.
An email will be sent to reset it.

Personal Information

In accordance with French data protection law (January 6, 1978), you have the right to access, modify, and delete your personal data.

From your account, you can:

• update your details
• manage your communication preferences

You may also contact us at:
contact@harpe-paris.com

The website is registered with the CNIL under number 1351361.

Invoices

Your invoices are available in your account under:
Order history

Once your order has been shipped, you can download your invoice in PDF format.

Newsletter

To subscribe, enter your email address at the top or bottom of any page.

To unsubscribe, go to:
My account > Personal information and uncheck the relevant option.