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Mode d'emploi Mentions légales CGV

Guideline



DELIVERY AND SHIPPING COSTS
LES RETOURS
LE PAIEMENT SÉCURISÉ
LES COMMANDES
MON COMPTE

DELIVERY AND SHIPPING COSTS

- The amount of the shipping costs
The amount of the shipping costs depends on the address indicated in the place of delivery.


- In metropolitan France
The delivery is ensured thanks to Colissimo services (classic delivery 3 to 5 days) for metropolitan France, Corsica and Monaco. We also offer a hand delivery of the package in Paris over a coffee organised by us on Wednesdays and Saturdays.


- Internationally
Delivery is ensured thanks to the Colissimo Expert International and Colissimo Expert Outre Mer services (4 to 10 days). For orders outside France, when the package for export reaches its destination, it will be the responsibility of the recipient to pay the taxes or customs duties that apply in the country of destination. The local authorities can provide you with useful information. Returns for exchange or refund of the item(s) ordered on harpe-paris.com for countries outside of France, additional taxes may be applied at the customs and remain at your expense. They will be deducted from your order if the Sarl Féminité is obliged to pay in the place of the customer.

Colissomo delivery in France and abroad

- Delivery times
For each order placed before 4pm, Monday to Friday, we ship your package the same day. If you order after 3pm, your package will be shipped the next business day. The following delivery times are given as an indication and depend on the day and time of your order, as well as the carrier selected. We undertake to respect a maximum delivery date which is indicated to you during the validation and on your order confirmation.

- Follow-up of your parcel
You can track your "package", in "my account" as soon as your order is delivered to the Post Office. Your parcel number will also be sent to the email address you gave when you registered. In case you cannot find this parcel number, or if you are unable to track your order, do not hesitate to contact our customer service who will be able to inform you.

- Absence at the time of delivery
If the recipient of the order is absent, your parcel will be delivered to the postal contact point indicated on the delivery note left in your letter box. Your parcel will be kept in the postal contact point for a period of 15 calendar days from the day after the notice of passage is deposited. At the end of this period, the parcel will be returned to us. In the event that you are responsible for the delay being exceeded (the delivery address you gave us was not correct, or you did not pick up the parcel within the 15 days allowed), the costs of reshipping the parcel will be at your expense.

THE RETURNS

- How to return an item
The return is made exclusively by post to the address indicated in the return slip on the site, go to My Account. The return costs are at your expense. The return form is a document to be printed and enclosed in the package that informs us of the refund, order number, exchange etc.. It is not a Colissimo return voucher which allows you to send your package back free of charge. - Conditions for returning an item Items must be returned in their original packaging, with their label in perfect condition for resale. They must not have been worn, washed or damaged. The Customer has a period of seven (7) working days from the date of receipt of his order to return the Products ordered, without justification or penalty. You must imperatively attach to your package the return form to be completed and printed in your Customer Area > my account and then download the return request. - Conditions for returning an item during the Christmas holidays for all orders placed from December 1 to December 31 The items must be returned in their original packaging, with their label in perfect resale condition. They must not have been worn, washed or damaged. The Customer has a period of seven (20) working days from the date of receipt of his order to return the Products ordered, without justification or penalty. You must imperatively attach to your package the return form to be completed and printed in your Customer Area > my account and then download the return request.

PRODUCTS PERSONNALISED

- Customized hangers : The personalized products are made to measure, they are neither taken back nor refunded. Thus, we advise you to take the necessary time when choosing your item.


REFUNDS


The replacement of the Product(s) is the responsibility of HARPE, concerning the refund of the Article(s), i.e. refund of the price of the order (price of the Products and delivery costs for French countries and price of the Products and without delivery costs for French foreign countries) excluding the cost of returning the non-compliant Product up to the amount of the price list, is made at the latest within thirty (30) days from the date of sending the notification of confirmation of the non-compliance by the HARPE site customer service department. We will send you an e-mail as soon as we receive the return of your package and the handling of the package by Harpe. During sales periods and for all items purchased on the "outlet" or "sales" of the Harpe website are refund under the same conditions as the usual periods, i.e. reimbursement of the price of the order without delivery costs for foreign countries.

EXCHANGES

Conditions to return an item in case of exchange, we refund the return*.

- Conditions for returning an item for exchange 

Tick the "exchange" box on the return voucher available in "my account". As soon as we receive your return for exchange, we will send the new desired size to the address indicated in your order depending on the availability of the item. If the item is not in stock, we will refund the full amount of the order. The return costs are at your expense only in case of return for refund without exchange of the item. In case of exchange of the model in another size, we refund the return shipping costs of 6.5€ (only from metropolitan France), simply check the exchange box in the return form in my account and indicate the desired size. You have a period of seven days after receipt of your order to return to us free of charge* your C.O.D. purchases if they are not suitable against the same article of a different SIZE or COLOUR if the amount is the same, without additional payment. To do this, simply follow the different steps on your Harp account. The creations must be returned to us in their original packaging and in their original condition, accompanied by the delivery slip which can be downloaded from "my account".

- Refund of return costs in case of exchange
* From metropolitan France only. Returns from other countries are at your expense. ** The shipping costs are refunded only for exchanges up to 6.5€ in France, if you order a second time the same model, in a new size. For all questions: contact@harpe-paris.com *** The return form is a document to be printed and enclosed in the package (available in my account) that informs us of the refund, order number, exchange etc.... It is not a Colissimo return voucher that allows you to send your package back free of charge.

SECURE TRANSACTION

Harpe accepts payments by credit card: Carte Bleue, Visa, Mastercard and American Express. Harpe also accepts payment by Paypal. Payments by postal check, bank check, bank transfer or money order are not accepted. ELECTRON cards from the VISA network and MAESTRO cards from the MASTERCARD network are not accepted for online payment on our site.

- Secure payment
Payment is 100% secure. The transactions carried out on www.harpe-paris.com are secured by the payment system of our partner CMCIC PAIEMENT. All information exchanged to process the payment is encrypted using SSL protocol. These data can neither be detected, nor intercepted, nor used by third parties. When you are asked to enter your credit card number, you can check from your browser that you are in a secure area. These areas are identifiable by the address which then begins with https and a closed padlock or key at the bottom of your browser. For your security, CM-CIC verifies that the connection with your browser is secure before sending your financial data. CM-CIC is a technical service provider, and does not accept disputes relating to orders. These must be settled directly with www.harpe-paris.com or your bank.

- Bank payment refused, why?

You have up to 3 payment attempts to pay for your order. If none of these attempts are successful, your payment will be refused and you will be redirected on our site to a screen informing you that your payment has been refused. Your payment may have been refused for various reasons: an error in the entry of your bank details, the amount of the order may exceed your financial reserves, etc. Please contact our customer service: contact@harpe-paris.com to find out the reasons for this and together we will find a solution to finalise your order. We remind you that ELECTRON cards from the VISA network and MAESTRO cards from the MASTERCARD network are not accepted for online payment on our site.

- No confirmation email following my order 

If payment by credit card has worked and you have not received an order confirmation email within 5 minutes, contact immediately

ment notre service client. La vérification bancaire prend parfois un peu plus doit être validée manuellement.

THE ORDERS

- The size chart

- Receive stock returns 

Harpe makes small collections. You wish to know the return of stocks for certain products? You just have to subscribe to the newsletter or to indicate the product and the size you want inside the product sheet of the article by clicking on "your size is unavailable? ».

- Contact customer service 

To contact customer service, go to the home page of the site and go to the bottom of the page in the "Footer" and click on customer service. We will answer you as soon as possible.

ACCOUNT

- My password Forgot your password? Nothing serious, click on "forgotten password" when you log in to be redirected to the forgotten password form. An email will be sent to your mailbox with your new password and everything will be back to normal.

- Changing your contact details 

In accordance with the law "Informatique et Liberté" of January 6, 1978, you have the right to access, rectify, modify and delete data concerning you. The site has been declared to the Commission Nationale de l'Informatique et des Libertés - CNIL under the number 1351361. From your customer area "My account", you can change your personal details and modify your options for receiving our newsletter. You can still exercise these rights by sending us a letter by email to: contact@harpe-paris.com.

- My invoices 

To print your invoices, you have to go to your customer area "my account" and click on the history of your orders. Once your order is shipped, you can download your invoice in pdf format and print it there.

- Subscribe / Unsubscribe to the newsletter 

To subscribe to the newsletter, go to the top and bottom of each page of the site to the "Newsletter" section. All you have to do is fill in your e-mail address and validate. If you wish to unsubscribe to the newsletter, go to "my account" and at the level of personal information, check the box "I wish to unsubscribe to the newsletter" and ta-dam it's done!